Responsible for providing day-to-day support to the company within the Information Technology department.

• Managing: Backups and restores for all Servers and Client machines (Desktop’s Laptop’s and VDI’s).
• Troubleshooting: In-depth troubleshooting of backup and restore failures on both Windows and Linux servers with varied configurations.
• Restoring: Performed data restorations for server, file system and/or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer.

Competent in all IT processes for a major exploration and production company in the oil industry. Maintain a wide range of daily operations and technology projects, including working with Cisco routing and switching.

• Customer Support: Navigate all network problems involving a combination of hardware, software, power, and communications with detailed precision. Inform customers and department managers on ticket status while operating under a high-demand environment.
• Computer Maintenance: Able to maintain and build solutions for company servers, computers, printers, and other equipment.
• Team Collaboration: Communicate with the product and engineering team to develop and enhance new product concepts.

Conceptualized, developed, and deployed a new server with Microsoft Server 2012 R2, which tests video recording systems and communications within county vehicles.  Coordinated system implementation, generated reports, and forwarded all information to Senior Management.

• IT Support: Maintained vehicle fleet and recording cameral systems, data connectivity issues, switches, routers, firewalls, and Cisco equipment.
• Employee Training: Trained employees and explained protocols on all technical processes.
• Project Support: Contributed solutions for hardware and software by upgrading system stability and overall productivity.

As a Cellular Field Engineer, I supported interdepartmental objectives, provided maintenance, integrated networks, performed troubleshooting, application testing, and worked on fiber optics.

As a network engineer, I assembled wire components, installed quality reviews, and provided troubleshooting at customer locations. I completed testing of complex systems and installations for multiple sites all over Wyoming. I also educated customers/vendors regarding demarcation locations and the type of hand-off.

As a computer support specialist, I oversaw the daily operations of computer systems and resolved computer problems as needed. I set up equipment for employee use including cable installation, hardware, and software. I maintained detailed records of daily data communication transactions and installation activities.